Returns and Refunds
Thank you for shopping with SwitchOfy. We want you to be completely satisfied with your purchase. If you have any concerns about your order, please review our Returns and Refund Policy below:
1. Returns
1.1 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 You must initiate the return process within 10 days of receiving your item. Please contact our customer support team at +91 9167533188 to request a return authorization.
1.3 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
1.4 If your return is approved, we will process the refund to your original method of payment. Please allow 7 business days for the refund to be reflected in your account.
2. Exchanges
2.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team at +91 9167533188 for assistance.
3. Refunds
3.1 If you are approved for a refund, the cost of shipping will be deducted from your refund.
3.2 Late or missing refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +91 9167533188
4. Return Shipping
4.1 To return your product, you should mail your product to "EA Poonawalla", 95 Lohar Chawl,Chandabhoy Bldg,Mumbai : 400 002.
4.2 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4.3 Always consider using a trackable shipping service. Refunds will begin processing once we receive the goods at our Store.
5. Damaged or Defective Items
5.1 If you receive a damaged or defective item, please contact our customer support team at +91 9167533188 immediately of receiving the item.
6. Contact Information
If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at +91 9167533188.
By shopping with SwitchOfy, you agree to adhere to the terms and conditions outlined in this Returns and Refund Policy.
